Some Background
Budgets were shrinking at Kentucky Community & Technical College System (KCTCS) for Information Technology but the needs of the user base were growing. There were two driving needs for change: tight budget and user frustration.
It would be easy to simply throw technology at the problems, but it would take a fresh view, not just technology, to really make a difference at KCTCS. Cloud services were the answer to a part of the problem, but the full solution required changes in culture, changes in administration, and a careful look at how to blend the old with the new.
