Summit 7 Team Blogs

Rest In Peace: SharePoint 2010 Mainstream Support

It seems like only yesterday that SharePoint 2010 was being rolled out with much excitement over its improvements from SharePoint 2007. Here we are just a few years later and the day we knew would arrive has finally entered that 30 day “window.”

October 13, 2015 is the date that Microsoft has announced the end of mainstream support for SharePoint 2010 and will be moving into the extended support phase. The extended support phase is very similar to when high school graduates enter into college...they need support, but only when it’s critical.

There are four main types of support Microsoft has provided for SharePoint 2010:

  1. Warranty Issues – any warranty issues raised after October 13 in regards to your warranty terms with Microsoft will no longer be valid
  2. Incident Support - Microsoft Support will begin charging for all support calls for SharePoint 2010. Typically, if the root cause was determined as a product defect or issue, the support call would be covered under the maintenance agreement.
  3. Hotfix Support (non-security related)
  4. Design changes / feature request – no longer will feedback or improvement suggestions be accepted. Microsoft is focusing on its current and future versions of SharePoint.

New Call-to-action


So, what happens after October 13, 2015 – and how does this impact you?

  • Only security hotfixes will be released
  • Cumulative updates will cease
  • Service Packs will stop
  • Public updates will end
  • Support changes

While this may seem problematic – it isn’t (not completely). Security hotfixes will still be released, which is one of the top concerns of many SharePoint 2010 Admins and IT Management.

There is a path forward – upgrade to SharePoint 2013 OR hold-out for SharePoint 2016. What we are seeing with many customers using SharePoint as a business critical system is the immediate plan to move into SharePoint 2010. With SharePoint 2016 around the corner we know this can be a bit unnerving to upgrade to a version that will soon be a full version behind – it’s ultimately about the risk, and the timeline it will take to fully upgrade your environment.

Regardless…if you have 2010 we know 2 things:

  • Support is changing 
  • Upgrade plans need to be occurring 

Trying to determine if you need 2013 or 2016? Let us know – we have an article in the works that can help you make that decision.

Do you have Premier Support?

Customers with Premier Support have the option to execute an extended agreement with Microsoft that will provide 90 days of hotfix support to January 11, 2016.