256.585.6868 | info@summit7systems.com

Cloud Services / System Administrator / Tier 3 Support

Location: Huntsville, AL

Required Certification: Security+

Clearance (if required): Security Desired, not Required

Description and Responsibilities: 

Basic Functions: 

  • Tier 3 and System Administrator support relating to technical issues involving Microsoft’s core business applications and operating systems. 
  • Configuration, Troubleshooting and support of Azure Backups and Restores. 
  • Configuration, Troubleshooting and support of Azure IaaS architectures. 
  • Configuration, Troubleshooting and support of Exchange Online, SharePoint Online, Skype for Business, One Drive for Business, Cloud App Security, Intune, and Azure Active Directory. 
  • Configuration, Troubleshooting and support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security. 
  • Configuration, Troubleshooting and Support of remote access solutions: IPSEC & SSL VPN, Remote Desktop Services, etc. 
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. 
  • Act as the escalation point for Tier 1 and Tier 2 team members needing assistance with specific tickets or knowledge sharing. 
  • Consistently document changes and updates to client environments 
  • Communication with clients as required: keeping them informed of incident progress,  
  • notifying them of impending changes, and agreed outages. 

Additional Duties and Responsibilities: 

  • Resolute dedication to unparalleled customer service. 
  • Fast turnaround of client requests. 
  • Ability to work in a team and communicate effectively. 
  • Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. 
  • Responsible for entering all time and expenses as they occur. 
  • Continuous education, expansion, and refinement of technical knowledge and credibility through industry standard certifications 

Enhancing Customer Relations: 

  • Interpret and discuss information with others and regularly provide advice and recommend actions involving complex issues. 
  • Demonstrate professional attitude with client over the phone, on-site and through emails to resolve all client requests/questions.

Education:

Associates or bachelor’s degree in Computer Science or MIS from a reputable institute or 5 years of IT or related experience, special preference for Service Desk/Desk Side support experience.

Professional Certifications: 

  • Security+ 
  • Network+
One or More of the Following: 

  • MCSA: Windows Server 2016 
  • MCE: Enterprise Administrator Expert 
  • MCA: Azure Administrator 
  • MCA: Security Administrator 
  • Linux+ 
  • MCSE: Core Infrastructure 
  • MCSE: Productivity Solutions Expert 
  • MCE: Azure Solutions Architect
Optional / Desired Qualifications: 
 
  • Azure Government Experience 
  • Office 365 GCC High Experience 
  • ConnectWise & Kaseya Knowledge  
  • Virtualization Technologies: Primarily Microsoft & VMWare technologies configurations. 
  • NIST Special Publication 800-171 or NIST Special Publication 800-53 
  • CISSP 
  • CCNA: Routing Switching 
  • Firewall experience 
  • Ability to work independently and a strong desire for personal and professional development. 
  • Ability to identify and evaluate trends in industry best practice policies.

Cloud Services / System Administrator / Tier 3 Support