256.585.6868 |

Cloud and System Administrator- Senior Consultant

Location: Huntsville, AL

Primary Responsibilities: 

  • Tier 3 and System Administrator support relating to technical issues involving Microsoft's core business applications and operating systems.
  • Configuration, Troubleshooting and support of Azure Backups and Restores, Azure IaaS architectures, Exchange Online, SharePoint Online, Skype for Business, One Drive for Business, Cloud App Security, Intune, and Azure Active Directory.
  • Configuration, Troubleshooting and support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security.
  • Configuration, Troubleshooting and Support of remote access solutions: IPSEC & SSL VPN, Remote Desktop Services, etc.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • Act as the escalation point for Tier 1 and Tier 2 team members needing assistance with specific tickets or knowledge sharing.
  • Consistently document changes and updates to client environments
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Must Have Experience:

  • Proficiency in Microsoft Office with in depth PowerPoint skills.
  • Experience with Microsoft Project and/or other PM tool sets.
  • Must be comfortable with a fast-paced and dynamic work environment.
  • Must have strong attention to detail and an inquisitive mindset.
  • Experience working with federal customers a plus.

Basic Qualifications:

  • Associates or Bachelor's degree in Computer Science or MIS from a reputable institute or 5 years of IT or related experience, special preference for Service Desk/Desk Side support experience.

Personal Certifications:

  • Security+
  • Network+

One or More of the Following:

  • MCSA: Windows Server 2016
  • MCE: Enterprise Administrator Expert
  • MCA: Azure Administrator
  • MCA: Security Administrator
  • Linux+
  • MCSE: Core Infrastructure
  • MCSE: Productivity Solutions Expert
  • MCE: Azure Solutions Architect

Optional/Desired Qualifications:

  • Azure Government Experience
  • Office 365 GCC High Experience
  • ConnectWise & Kaseya Knowledge
  • Virtualization Technologies: Primarily Microsoft & VMWare technologies configurations.
  • NIST Special Publication 800-171 or NIST Special Publication 800-53
  • CCNA: Routing Switching
  • Firewall experience
  • Ability to work independently and a strong desire for personal and professional development.
  • Ability to identify and evaluate trends in industry best practice policies.

Cloud and Systems Administrator