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256.585.6868 | info@summit7systems.com

MSP Director

Location: Huntsville, AL / Remote 

Summit 7 is a people incubator. Summit 7'ers regularly speak at conferences, and architect environments for Inc 5000 or top Defense and Aerospace companies. They also write industry leading books.Summit 7 has a history of employing some of the leading Microsoft experts in knowledge management and security. Continuing this practice, the team is comprised today of rock star administrators, developers, and architects that are the guiding voices amongst tech forums and in the board rooms of our clients. Additionally, Summit 7 is in the serious business of protecting the US defense industrial base from cyber threats and helping them meet challenging security and regulatory compliance challenges. We do cool work here. Take it from Microsoft.

MSP Director Description & Responsibilities:

The person filling this role will be a critical component of ensuring the success of our Managed Services offering. This position must have the ability to identify and drive process and standardization within the organization while also leading and managing a diverse team of technical team members at various experience levels. The existing team ranges from a few months in IT to 20+ years of highly technical experience.

  • Oversee and lead the managed services offerings for Summit 7 Systems.  Includes providing team leadership, operational leadership and preferably technical leadership
  • On-call technical support responsibilities commensurate with Level 3 function for network/system administrations including identification, troubleshooting, remediation, research, escalation and issue resolution, in conjunction with various technical support teams
  • Ongoing ownership of the ticketing and escalation systems/processes
  • Ensuring strict adherence to maintenance windows, Systems Change Management, Release Management, QA/Testing and Disaster Recovery protocols
  • Maintains quality service by establishing and enforcing organizational Processes, Procedures and Standards
  • Directly supervise and mentor tier 1, 2 and 3 level staff (e.g. Dispatch, Helpdesk, System Support & Security Analyst, Senior System Engineer)
  • Manage Office 365, Azure and other architectures and designs that meet the client's requirements and constraints
  • Meet with department heads, managers, supervisors, vendors, and others, to seek cooperation and resolve problems
  • Document the design, systems architecture, and change management plans and review the contributions of team members for said plan
  • Implement, or oversee the implementation, of client projects. Provide feedback and guidance to team members when necessary
  • Provide guidance to team members on developing their personal technical skills and on the implementation and management of technical solutions
  • Understand the principles of project management and provide support to the project management team when managing and resourcing assigned projects

Education:

  • Bachelor's or Master's degree in Computer Sciences or MIS from a reputable institute.

Professional Certifications Desired:

  • CISSP or Security+ CE

Required Qualifications / Experience:

  • Minimum of 10 years of relevant experience
  • Expert knowledge of Managed Services

Optional / Desired Qualifications

  • Experience with Office 365 Government Community Cloud High and Azure Government
  • Security clearance and experience with CMMC, DFARS, NIST 800-171, and NIST 800-53 is a plus.
  • PMP Certification
  • Knowledge of the following platforms:
    - Office 365 (GCC High)
    - Exchange Online
    - SharePoint Online
    - OneDrive for Business
    - Teams
    - Intune
    - Azure (Government)
    - Azure Firewall
    - Azure Sentinel
    - Windows 10 Pro / Enterprise
    - Duo Multifactor Authentication
    - Network Devices / Access Points

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